Agent Call Logs
No need to buy or pay the maintenance fee on a complex PBX system at your office; Irida delivers all your phone services right over your internet connection. Whether the call is from the agent or user, they are made through the Cloud POS application where a customer’s call profile automatically opens.
View a complete record of incoming and outgoing business phone calls, including the name of the caller, the number or extension dialed, and the time, date, and duration of the call.
Each agent has access to their call history
Call Recordings
For quality assurance purposes, calls can be easily recorded on real-time, using the Irida PBX telephony service.
Record inbound calls, and listen to past call recordings at any time to ensure compliance with quality standards.
Access all recordings from one place
Listen to Call Recordings at Any Time
Agents Extensions Numbers
Get all your calling needs to be extended for multiple entries; your phones and calling features simplified with one platform
Assign Extensions on multiple Agents
Receive simultaneously as many calls as your Business requires
